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Welcome to the Global Skills Matrix

A globally recognised framework for administrators and HR teams that, irrespective of country, makes it possible to identify levels of work for a given role and career progression opportunities to realise the potential to an organisation of an effective administrator.

Global Skills Matrix

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Full Report

The Global Skills Matrix

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Key Findings

Executive Summary

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Why The Global Skills Matrix Matters

There has never been a more important time for organisations to utilise their administrators to their full potential. Covid-19 has increased the need for management to be more agile and operating at maximum capacity. Every organisation needs to ensure the ROI on their executives’ salaries is maximised.

A career administrator with clear goals and objectives, combined with opportunities for personal development and career progression is a key component for achieving this.

Are your administrators’ job descriptions up to date? Do you organise administrator specific training? Do you have a clear career progression for your administrator team? Do they have objectives and KPIs in place for the next year?

If your answer to any of these questions is no, then now is the time to review and take action.



The Global Skills Matrix:

  • Professionalises & increases the role value
  • Makes becoming an administrator a viable & structured career choice
  • Provides a framework when changing job, locally or globally
  • Paves the way for specific & internationally recognised credentialing

It is useful for HR, principals, & administrators for clarifying:

  • career pathways
  • performance & salary expectations
  • growth & development opportunities

It also identifies requirements when:

  • hiring administrators
  • providing a structure for advancement
  • scoping to maximize administrators performance & utilisation

“It ties into performance – KPIs and goals for assistants. We want to encourage excellence at each level.

Every assistant will have their own journey and should feel they can attain excellence at their level.

This ties into creating a world-class administrative function which underpins what the stakeholder goals and KPIs are for each business.”

Sarah Richson
Double award-winning global human development expert

Download Free Tools & Resources

We have developed a number of free tools and resources that will help you to use the Matrix, and to communicate its messages to your executive, your peers, your HR manager, recruiting companies and educational institutes.

You can download these below:

How to use the matrix

Press Release

Graphics for use on Social Media

Letter for HR

Letter for Recruitment Agencies

PPT Presentation with script guidance

Branding and Intellectual Property Guidelines

Webinar - Global Skills Matrix; a document that will change your world

Questions? Contact us using the form below.


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