“It ties into performance – KPIs and goals for assistants. We want to encourage excellence at each level.

Every assistant will have their own journey and should feel they can attain excellence at their level.

This ties into creating a world-class administrative function which underpins what the stakeholder goals and KPIs are for each business.”

“The Global Skills Matrix is probably one of the most important and influential announcements from the administrative profession this century. Not only will the Global Skills Matrix benefit all levels of assistants it will also be of significant benefit to organisations who have never really treated the role as something that merited the same level of investment in career development and progression as other roles.”

“The Global Skills Matrix serves as the authoritative resource providing a definitive framework for administrative professionals. It is a hallmark piece of work that actualizes the vital roles that administrators play. Offering a malleable structure, with suggested role profiles and job titles, leaders and HR professionals will collectively be shouting with relief. Bravo to the leaders of the World Administrators Alliance for their game-changing contribution to the global workplace.”

“The GSM is the culmination of the hard work of the World Administrators Alliance. It is a game changer for the Assistants’ profession. It will give clarity to HR departments and managers. It will very much improve the recruitment process, it will give a clear career path for Assistants, it will help training companies enhance their courses. It is incredibly valuable. Well done, everyone.”

“IMA – International Management Assistants – highly recommends and endorses the implementation of the Global Skills Matrix. The Matrix enables the administrative professional to create and progress along a clearly defined professional path, with key performance indicators to further enhance and support the process.

In addition, the Matrix provides all professional stakeholders with the necessary insight and tools for the full utilization of the skills and capabilities of administrative professionals across the globe, from an entry to C-suite level.
IMA has planned several webinars at both Global and national level and will continue to support and raise the awareness of this valuable initiative going forward.”

“The Global Skills Matrix is ground breaking. It creates an excellent basis for an internationally uniform understanding of administrative functions as well as for their comparability. This is exactly what we need now. For the first time, assistant positions can be compared across organisations and countries, ranked consistently and recommendations made in terms of qualifications and professional development. A clear benefit for organisations and assistants likewise. As a recruiter for the assistant sector, I support the introduction and dissemination of the Global Skills Matrix in Germany.”

“The Global Skills Matrix is a document that provides clarity within the administrative world where there are more than 160 different job titles for similar positions. The Matrix is an invaluable tool for recruiters, Executives and HR individuals, helping them define career advancement, and to identify different levels of work. It enhances the vision of an important role which has been invisible for too long. This is a serious, realistic, and full report to support and add value to our profession. With five levels, common job titles, skills and tasks, it makes recruitment simple and successful.

The Global Skills Matrix has been created to be a relevant part of this new post-pandemic world where technical skills are essential, and business strategy and planning are important to grow and define the role. It is a comprehensive and well-done piece of work, destined to be part of the future of our profession.”